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      Zscaler

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      Senior Customer Success Manager Interview

      8 Nov 2022
      Anonymous interview candidate
      Denver, CO

      Other Senior Customer Success Manager interview reviews for Zscaler

      Senior Customer Success Manager Interview

      11 Jun 2024
      Anonymous employee
      San Jose, CA
      Accepted offer
      No offer
      Negative experience
      Average interview

      Application

      I applied through a recruiter. The process took 3 weeks. I interviewed at Zscaler (Denver, CO) in Oct 2022

      Interview

      Pretty average interview process for a CSM. They wanted to know my problem solving skills and the sort of books of business I've carried. However, I thought the way the process ended was decidedly unprofessional. The put me through 3 rounds of calls and couldn't even be bothered to send an automated email saying I didn't get the role let alone emailing any feedback. For the third call the leader was over 15 mins late and I ended up having to adjust my own schedule to meet with them later in the day. I'm sure this is a good company but my interview process with them wasn't.

      Interview questions [1]

      Question 1

      Name a time you disagreed with a decision made by leadership and how you handled it?
      Answer question
      Positive experience
      Difficult interview

      Application

      I applied through a recruiter. The process took 3 weeks. I interviewed at Zscaler (San Jose, CA) in Sept 2022

      Interview

      Multiple rounds of interviews with a pannel presentation at the end. They want know how well you can present, handle questions that you don't know the answer to, run the meeting, and pick up on the technology/cybersecurity stats.

      Interview questions [1]

      Question 1

      What kind of cloud technology challenges have you had to navigate?
      Answer question