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      Zscaler

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      Customer Success Manager Interview

      7 Mar 2018
      Anonymous employee
      New York, NY
      Accepted offer
      Positive experience
      Difficult interview

      Application

      I applied online. The process took 7 weeks. I interviewed at Zscaler (New York, NY) in Jan 2017

      Interview

      It was a four step process, an HR phone screen, a phone interview with the hiring manager, an in person presentation to a group, and finally a phone interview with a senior executive.

      Interview questions [1]

      Question 1

      It was a total of 4 hours of interviewing so there were many questions, but no one specific question that stands out. You should have general competency of how the internet works and cloud computing security. What they really want to see is a passion for your work and a certain humility.
      Answer question
      1
      avatar
      Zscaler response
      8y
      Thank you for taking the time to share our interview experience with us! I am glad to hear that it was a positive one.

      Other Customer Success Manager interview reviews for Zscaler

      Customer Success Manager Interview

      4 Jun 2025
      Anonymous interview candidate
      No offer
      Positive experience
      Average interview

      Application

      I applied through a recruiter. I interviewed at Zscaler

      Interview

      I had a Zoom call with the recruiter, which lasted about 30 minutes, followed by a meeting with the manager, and finally, I presented my proposal to a team of 3, which included the hiring manager, another sales associate, and another manager.

      Interview questions [1]

      Question 1

      They spoke fast and asked general questions.
      Answer question

      Customer Success Manager Interview

      29 Jun 2022
      Anonymous interview candidate
      Warsaw, Masovia
      No offer
      Positive experience
      Average interview

      Application

      I applied through a recruiter. The process took 3 weeks. I interviewed at Zscaler (Warsaw, Masovia)

      Interview

      The recruitment process is made up of 4 parts: 1. Audio-only interview with HR 2. Video call with the Head of Customer Success EMEA 3. Video call with VP of Customer Success Global 4. Panel interview with 4/5 participants

      Interview questions [1]

      Question 1

      - What would you do to ensure the customer is making the best use of the product - What would you do to get the lowest possible churn - What was one of your most important achievements - What was your mistake and how did you handle it
      Answer question
      1

      Customer Success Manager Interview

      29 Jun 2022
      Anonymous employee
      Bengaluru
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 6 weeks. I interviewed at Zscaler (Bengaluru)

      Interview

      very helpful, lot of guidance throughout. Preparatory materials are handed out well in advance for you to prepare. There is a mentor who also clears doubt before the presentation rounds.

      Interview questions [1]

      Question 1

      why customer success? main kpi's mock qbr presentation
      Answer question

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