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      WestJet

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      Sales and Service Agent Interview

      12 Sept 2024
      Anonymous employee
      Calgary, AB

      Other Sales and Service Agent interview reviews for WestJet

      Service and Sales Agent Interview

      21 Feb 2026
      Anonymous employee
      Calgary, AB
      Accepted offer
      Neutral experience
      Accepted offer
      Positive experience
      Average interview

      Application

      I interviewed at WestJet (Calgary, AB)

      Interview

      Back in 2022, my interview experience was online. It was pretty straightforward almost like a job offer discussion already, so I was really confident at that time. The interviewer was not intimidating and that makes it much bearable for someone like me who is re-entering the workforce and doing a job interview for quite a long time now.

      Interview questions [1]

      Question 1

      Give one instance where you have to deal with a difficult customer and how did you handled it
      Answer question
      Difficult interview

      Application

      I applied online. I interviewed at WestJet (Calgary, AB)

      Interview

      Your first 'interview' will be via HireVue (HV), an AI-powered one-sided video/audio recording, where you'll be asked several questions (in my case, 5, and two written), given ~60 seconds to prepare to answer each question, then record within the time limit. For the written questions, there was no time limit given; however, one was to compose a reply to a guest. Presumably, the higher quality and quicker, the better. Personally, I found this process extremely awkward and unnatural, as there was no one/nothing to focus on (other than your own video feed), a timer counting down on your screen, and no discussion, clarification, or general back-and-forth you'd have with a human. If successful, the second interview is with the hiring manager (most likely in person), where you'll be asked a series of behavioural-based questions; be prepared with STAR format answers. Assuming you pass both interviews, you'll receive an offer to review. The timeline for all this can vary widely based on their needs and next training class; however, from the time the posting closes until a job offer is likely to be 2-4+ weeks. The start date could be an additional 2-4 weeks away.

      Interview questions [13]

      Question 1

      (HV): Please introduce yourself and share something about you, that we won’t find on your resume.
      Answer question

      Question 2

      (HV): Why did you apply for this role; why WestJet?
      Answer question

      Question 3

      (HV): Are you okay with working remotely?
      Answer question

      Question 4

      (HV): Are you okay with the hours for this role?
      Answer question

      Question 5

      (HV): Placeholder: it went by so quickly, I can't currently remember, but will come back and edit this (if possible), if/when I do.
      Answer question

      Question 6

      (HV - written): Write a response to a guest for the scenario given.
      1 Answer

      Question 7

      (HW - written): List any additional languages you are fluent in other than English.
      Answer question

      Question 8

      Tell me about a time you had a conflict with a co-worker.
      Answer question

      Question 9

      Tell me about a time you received negative feedback/constructive criticism from leadership.
      Answer question

      Question 10

      Where do you see yourself in 5 (or 10) years?
      Answer question

      Question 11

      Why did you leave your last job?
      Answer question

      Question 12

      What was a situation you had with a customer where you knew you did not serve them correctly? How did you correct their experience to retain their loyalty?
      Answer question

      Question 13

      Why should we hire you for this role over other candidates?
      Answer question

      Sales and Service Agent Interview

      7 Jan 2023
      Anonymous employee
      Accepted offer
      Negative experience
      Average interview

      Application

      I interviewed at WestJet

      Interview

      Multi step video conference interview. Seemed to be trying to get as many applicants through as they could. Interviewer was unable to answer many questions about the job and contradictions between offer materials and job posting.

      Interview questions [1]

      Question 1

      Are you flexible for work schedule?
      Answer question