I applied online. The process took 5 days. I interviewed at Wells Fargo (Sacramento, CA) in Feb 2015
Interview
The focus of the interview process was in extracting prior sales experience. It did not matter how personable, customer service focused, team oriented, meticulous, detailed, professional, or skilled in the numbers the candidates were. The only aspect that made a difference was sales, sales, sales. Wells Fargo has been in the news lately for subjecting front line tellers to lofty sales goals. Some tellers have coped but have employed questionable means. The interview process was indicative of this approach. Personally, it did not reflect nicely on Wells Fargo.
Interview questions [1]
Question 1
Let us know the depth of your prior sales experience.
The first interview was a AI online. Second was at the branch with the manager. Very comfortable, relaxed one on one. However, instead of one week to hear final it took 3. But it sounded like the position itself was being eliminated.
Interview questions [1]
Question 1
How comfortable I would be teaching customers our new apps.
I applied online. I interviewed at Wells Fargo (Hallandale Beach, FL)
Interview
Average questions ie; how to assess risk, how have you handled certain customer service situations, when to escalate something to a manager, have you ever balanced a cash drawer.... etc
Interview questions [1]
Question 1
Describe a time or situation where you had to go above and beyond to handle an upset customer
I applied online. I interviewed at Wells Fargo (Hillsboro, OR)
Interview
Process was quite odd. Branch was very boring, seemed like they only had three employees. Interview consisted about 6 questions based around customer service, technologies and giving various examples. Said that performance was based on risk mitigation
Interview questions [1]
Question 1
Give an example of something that your colleague did that was unethical and what did you do about it