Online application followed by online screening and scenario testing. If you have successfully passed that process a recruiter reaches out to for a phone Interview. Next step would be an interview at the branch via phone or in person depending on location of applicant.
First step is phone screening. They will ask some basic questions like tell me about yourself, how you provide technical support to a customer, what other languages can you speak, and other behavioral questions.
Interview questions [1]
Question 1
Tell me about yourself, your experience handling cash
I applied through other source. I interviewed at Wells Fargo
Interview
I applied online and got called two weeks later. It was a simple questionnaire, and then they called me a week later to set up an in-person or virtual interview.
Interview questions [1]
Question 1
Describe a situation where you had a simple transaction turn into a more complex one with a customer on the spot
First is an email to schedule a phone call interview with HR. Will get a phone call for second interview. The second one is in person interview in the location.