Skip to contentSkip to footer
  • Community
  • Jobs
  • Companies
  • Salaries
  • For employers
      Notifications

      Loading...

      Elevate your career

      Discover your earning potential, land dream jobs, and share work-life insights anonymously.

      employer cover photo
      employer logo
      employer logo

      USAA

      Engaged employer

      About
      Reviews
      Pay and benefits
      Jobs
      Interviews
      Interviews
      Related searches: USAA reviews | USAA jobs | USAA salaries | USAA benefits | USAA conversations
      USAA interviewsUSAA Customer Service Representative (Banking) interviewsUSAA interview


      Glassdoor

      • About / Press
      • Awards
      • Blog
      • Research
      • Contact Us
      • Guides

      Employers

      • Free Employer Account
      • Employer Centre
      • Employers Blog

      Information

      • Help
      • Guidelines
      • Terms of Use
      • Privacy and Ad Choices
      • Do Not Sell Or Share My Information
      • Cookie Consent Tool
      • Security

      Work With Us

      • Advertisers
      • Careers
      Download the App

      • Browse by:
      • Companies
      • Jobs
      • Locations
      • Communities
      • Recent posts

      Copyright © 2008-2026. Glassdoor LLC. "Glassdoor," "Worklife Pro," "Bowls" and logo are proprietary trademarks of Glassdoor LLC.

      Company Bowl sample

      Want the inside scoop on your own company?

      Check out your Company Bowl for anonymous work chats.

      Bowls

      Get actionable career advice tailored to you by joining more bowls.

      Followed companies

      Stay ahead in opportunities and insider tips by following your dream companies.

      Job searches

      Get personalised job recommendations and updates by starting your searches.

      Customer Service Representative (Banking) Interview

      29 Jul 2015
      Anonymous interview candidate
      Tampa, FL
      No offer
      Neutral experience
      Easy interview

      Application

      I applied online. The process took 4 weeks. I interviewed at USAA (Tampa, FL) in Jul 2015

      Interview

      Applied on-line. After three weeks I get an e-mail with the instructions to fill-out an additional application and to take an assessment. Assessment took approximately seventy minutes, with the first section being timed. Two days later I get an email stating I passed the assessment and that they are scheduling a phone interview for the next day. Two minutes into the interview, I was told I wasn't a fit! I was told I was being interviewed for a auto insurance sales position. I didn't apply for this position, as I researched the customer service position for banking. The recruiter stated that the listing is a general listing and since I didn't have anywhere on my resume for sales experience, I wasn't moving forward and to check the website for credit card department. Not what I was expecting. No thank you or goodbye, the recruiter just hung up on me. It was a waste of my time! Why send me emails stating I meet the qualifications, take a test, only to have a two minute interview?

      Interview questions [1]

      Question 1

      Didn't get to any questions.
      Answer question
      1