Skip to contentSkip to footer
  • Community
  • Jobs
  • Companies
  • Salaries
  • For employers
      Notifications

      Loading...

      Elevate your career

      Discover your earning potential, land dream jobs, and share work-life insights anonymously.

      employer cover photo
      employer logo
      employer logo

      USAA

      Engaged employer

      About
      Reviews
      Pay and benefits
      Jobs
      Interviews
      Interviews
      Related searches: USAA reviews | USAA jobs | USAA salaries | USAA benefits | USAA conversations
      USAA interviewsUSAA Insurance Agent interviewsUSAA interview


      Glassdoor

      • About / Press
      • Awards
      • Blog
      • Research
      • Contact Us
      • Guides

      Employers

      • Free Employer Account
      • Employer Centre
      • Employers Blog

      Information

      • Help
      • Guidelines
      • Terms of Use
      • Privacy and Ad Choices
      • Do Not Sell Or Share My Information
      • Cookie Consent Tool
      • Security

      Work With Us

      • Advertisers
      • Careers
      Download the App

      • Browse by:
      • Companies
      • Jobs
      • Locations
      • Communities
      • Recent posts

      Copyright © 2008-2026. Glassdoor LLC. "Glassdoor," "Worklife Pro," "Bowls" and logo are proprietary trademarks of Glassdoor LLC.

      Company Bowl sample

      Want the inside scoop on your own company?

      Check out your Company Bowl for anonymous work chats.

      Bowls

      Get actionable career advice tailored to you by joining more bowls.

      Followed companies

      Stay ahead in opportunities and insider tips by following your dream companies.

      Job searches

      Get personalised job recommendations and updates by starting your searches.

      Insurance Agent Interview

      29 May 2015
      Anonymous interview candidate
      Colorado Springs, CO
      No offer
      Positive experience
      Average interview

      Application

      The process took 2 weeks. I interviewed at USAA (Colorado Springs, CO) in May 2015

      Interview

      Applied online via Indeed.com, received an email about an hour afterwards asking to do an assessment test. About 2 days after taking the assessment test I received another email setting up a phone interview. The phone interview took less then 15mins and just your basic star questions so if you're unaware of what they are I would do some researching. Towards the end of the phone interview I was offered to come by and do a campus interview a week from then. When I got to the campus very staff member that I met was very friendly while I waited to be called back for the interview. I was interview by two managers. One of the managers just sits and types on the computer typing all of your answers into the system while the other manager does the interview questions. The manager on the computer will ask their own questions here and there. Once again all of the questions where star questions they will have your resume in hand. Towards the end they told me about the job and how they are only going to hire 12 per class and that they will make their decision at the end of the day and I would hear back from them in 3-5 days. Two days after the interview I receive an email simply stating that the interview went well and the background check is currently on going and thanks for my patience.

      Interview questions [1]

      Question 1

      Why do you want to work for USAA? Tell me about a time when you have to multitask using analytical skills without drawing on call center experience.
      Answer question
      2

      Other Insurance Agent interview reviews for USAA

      Insurance Agent Interview

      22 Aug 2025
      Anonymous employee
      Accepted offer
      Neutral experience
      Difficult interview

      Application

      I interviewed at USAA

      Interview

      First interview was a short phone interview less than 30. Another phone interview a little over an hour. Finally an in person interview at the facility where was given a tour, met someone who currently worked there, and then sat down and interviewed

      Interview questions [1]

      Question 1

      Why should they hire you?
      Answer question

      Insurance Agent Interview

      12 Dec 2024
      Anonymous employee
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied through an employee referral. I interviewed at USAA

      Interview

      There first was a phone recruiter interview. Once that was completed they set up a virtual interview eith mansgers. This interview included SBO questions. Original interview also had a role playing exercise in selling something.

      Interview questions [1]

      Question 1

      Tell me about a time you had to adjust a process due to challenges.
      Answer question

      Insurance Agent Interview

      14 Sept 2023
      Anonymous employee
      San Antonio, TX
      Accepted offer
      Neutral experience
      Average interview

      Application

      I interviewed at USAA (San Antonio, TX)

      Interview

      There are 2 interviews, first one just a phone call and second a zoom interview. Scenario based, they ask several. I honestly thought I bombed it but still got hired

      Interview questions [1]

      Question 1

      Tell me about a time when…
      Answer question
      5