I applied online. The process took 5 weeks. I interviewed at USAA (San Antonio, TX) in Apr 2015
Interview
I applied online. After a few days, I got an email asking me to take an assessment. After I took and passed the assessment, I got a call to schedule a phone interview about a week later. I also got an email to start my background and credit check. I'm glad they started the background check then because it took a long time. Some information I had to give them more than once. After I did the phone interview, I was contacted about a week later for the face-to-face interview. I was offered the job about a week and a half after that. In total, the entire process took a little over a month.
Interview questions [1]
Question 1
Name a rime when you had to convince someone to buy something that they originally had no interest in?
I applied online. The process took 1 week. I interviewed at USAA (Tempe, AZ)
Interview
Easy phone interview, Easy face interview, quickly hired as at that time they were making offers to just about everyone. Had to submit to fingerprints and gruling background checks, then went through a 2 week class to study and take the insurance license test for about 25 states.
I applied online. I interviewed at USAA (Tampa, FL)
Interview
A lot of ice breaker questions - the intent is to get to know you.
Followed up with your typical "Tell me about a time when..."
At the end a quick summary and then you have the time to ask questions.
Interview questions [1]
Question 1
Innovation, sales and overcoming objections, upset customer and multitasking. Wording is easy. OK to ask verifying questions and/or take notes.
A big focus is on sales - need to prepare for that and have a really good example.
I applied online. The process took 2 weeks. I interviewed at USAA (San Antonio, TX) in Jan 2016
Interview
Online questionnaire, in-person interview with 2 people who started in my position and have moved up. It was a little strange because one of them made a comment about how long it took to get to where he was.
Interview questions [1]
Question 1
How would you recommend other lines of business to someone who called for banking needs?