I applied online. The process took 2 months. I interviewed at USAA (Chesapeake, VA) in Apr 2014
Interview
I applied online. Received an email from my HR contact, giving me specific instructions to complete an online assessment (questions and typing test). You have only 48 to complete it. Then had a phone interview and then a interview with 2 managers on-site.
Interview questions [1]
Question 1
Most questions were describing stressful situations and how I handled them. Be ready to give examples. The unexpected question was: Explain a time you brought a group of people together & Explain a time you failed
Had a phone interview and in person interview. The in person had one person face to face and another on speaker phone. Typical interview questions. Did require a pre-screen after phone interview for typing speed.
Interview questions [1]
Question 1
Tell us a time when you gave or witnessed great customer service
I applied online. The process took 2 weeks. I interviewed at USAA
Interview
Applied online
Was called for phone interview-pretty easy went over the position and pay and was asked 2 STARS questions
Then was scheduled for Skype interview with 2 managers- took about 45 minutes and again was asked about 3-4 STARS questions
I was called about 2 days later for job offer
Interview questions [1]
Question 1
Describe a time when you had to deal with a difficult customer