I applied online. The process took 3 weeks. I interviewed at USAA
Interview
Applied online through their website. Received an email to take an assessment test that lasts about 1 hour. Once finished, received another email from a recruiter wanting to setup a time for a phone interview. The interview was the recruiter asking about background, going through your resume and then asked a few questions about experience. Look into STAR model of interview questions and it will help you prepare beforehand.
If you pass the phone interview, the recruiter will setup a time for an in-person/skype/phone interview with two hiring managers. The managers I interviewed with were very nice and knew a lot about the company as well as what they wanted out of a candidate. The interview lasted about 45 minutes and they asked two STAR model questions, Why USAA? and then a role play session. It sounds intimidating but the role play is very helpful for you and the managers in how you handle a situation as well as adapt to selling a product based on the info given and what you get out of the customer.
Easy and super fast, it took me 2 weeks total from applying until getting an offer. Phone screen interview, and then in person with hiring manager. In person took about 30 minutes
After filling out the initial application I was invited to take an online skills assessment which included timed portions and was fairly lengthy. There was also a brief phone screening, and then an in person interview with the manager.
Very specific questions. Be really prepared to come up with a story on the spot. Nothing to do with the job description. They want you to sound like a robot.