I applied online. The process took 4 days. I interviewed at USAA (San Antonio, TX) in Jan 2018
Interview
Relatively quick and very passionate about the people they hire. They go over all of the benefits and work environment really quick so you need to stop them and ask questions because they won't go back to them unless you ask. 32 days paid time off that includes holidays and vacation time. Do plenty of research on the job and what it entails because they do ask basic question about what you know about claims, houses, automobiles, customer service, and the clients they serve.
Interview questions [1]
Question 1
What was a situation in your past career that started out bad but ended up good?
I applied online. The process took 1 week. I interviewed at USAA (Tampa, FL) in Sept 2025
Interview
They made me take a 30 minute long assessment after submitting an application. It was not relevant to the position at all. In the end, it was a huge waste of time and there was no further consideration given.
Interview questions [1]
Question 1
Out of these 3 attributes, which best describes you.
This was a very quick and easy process, interview was done in two parts. First interview was an introduction to the company and second interview was to get to know you better and see if you line up with their values.
Interview questions [1]
Question 1
What are times where you had to deal with difficult customers?
I applied online. The process took 1 day. I interviewed at USAA (Chesapeake, VA) in May 2024
Interview
Just say I was over qualified. The people were dressed as if they were at a swap meet. The office was small, just not anything I expected. The interviewer only spoke of occurrences if you were late! Micromanagement City