I applied online. The process took 4 weeks. I interviewed at USAA (Phoenix, AZ) in Jun 2016
Interview
2 phone interviews (one with a recruiter and one with a manager), typing and personality tests that were quite extensive, and 1 in person interview with 2 people. Even though the in person interview used the STAR system they still asked several personal questions and made the interview very relaxed. Received a phone call that I was offered the position before I even got home from the in person interview. They then make you go through a thorough background check from 3rd party company as well as a drug test.
The process took 3 weeks. I interviewed at USAA (San Antonio, TX)
Interview
First I had to take an online assessment and then about a week after that I received an email to schedule a telephone interview. The my described the job and what it would entail then asked me a few questions. Now I’m waiting to see if I receive a second interview.
Interview questions [1]
Question 1
Why are you changing careers and why did you choose USAA?
I applied through university. The process took 1 day. I interviewed at USAA
Interview
First, you will have a phone interview with a talent recruiter. The recruiter is very much by the book. They will describe the position, potential salary and benefits. The recruiter will ask you questions about your experience and how might that experience help you in this position. Then the recruiter will ask you Situation, Target, Action, and Result (STAR) questions. After, they will tell you if you will interview with manager at the office you applied for.
Interview questions [1]
Question 1
Describe a time you had to overcome an obstacle at work?
The assessment is based on behavior and it looks for the lack of individuality. If you are someone with a strong work ethic and knowledge of the subject and you honestly (without cherry-picking) answer the questions - you will not get selected. If the system rejects you, you are disqualified. This kind of blind system makes me want to switch carriers, since they obviously don’t care about the quality of employees. Extremely disappointed in the company I praised for over a decade. Very outdated employment process.