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      Tableau Software

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      Customer Success Manager Interview

      12 Jul 2017
      Anonymous interview candidate
      Seattle, WA
      No offer
      Negative experience
      Average interview

      Application

      I applied online. I interviewed at Tableau Software (Seattle, WA) in Jun 2017

      Interview

      1 Phone Screen with Recruiter, 1 Phone Interview with Hiring Manager and 1 Interview Loop with 4-5 Members of the Team + Demo of the Product. I thought I had a good chance of landing this role, but noticed that each interviewer I met with did not ask me challenging role-specific questions. Rather, they asked me very personal/preference-based questions. It felt as if they had already made their decision on the preferred candidate and they just were killing time in the interview by asking questions about myself/wanted to see how I performed the demo to check that box off. It felt very dishonest, almost to fill a recruitment metric by the recruiter than anything else (I have recruitment experience so I know the metrics/quotas associated). In contrast, I have interviewed at a number of leading technology companies and have always been challenged in the interview process and subsequently received offers because they were genuinely interested in how I would approach difficult customer scenarios. I did not feel like the Tableau interview was honest or fair as the product demonstration required at the end of the interview loop took significant time and effort to prepare. If they had already made up their mind about me or a preferred candidate, I wish they would have just cancel the interview loop instead of making me go through the hoops to tell me we would not be moving forward. Also, their recruiter, while very nice, didn't offer any feedback (I knew this may be the case given what I've read here on Glassdoor). My advice to Tableau: be honest with prospective talent. You claim to hire "the best" but how you treat interviewee's (whether those you are interested in pursing further or not) speaks volumes to your company's character. As I advance my career, I will always remember this experience. If I should ever connect with another recruiter in the future for prospective roles, I will turn them down based on this one experience. First impressions matter, especially in sales and customer service.

      Interview questions [1]

      Question 1

      Asked about what I was looking for in a company culture-wise, team environment, drive etc. Nothing challenging though, which was the first red flag.
      1 Answer
      6

      Other Customer Success Manager interview reviews for Tableau Software

      Customer Success Manager Interview

      23 Mar 2022
      Anonymous interview candidate
      Austin, TX
      No offer
      Negative experience
      Average interview

      Application

      I applied through an employee referral. The process took 4 weeks. I interviewed at Tableau Software (Austin, TX) in Jul 2021

      Interview

      Referred by current employee. Interview over the phone with recruiter (that had to be rescheduled because recruiter didn't show for our first meeting), phone interview with a manager, 2 video interviews with different managers, an interview with current team members, and finally a product demo with the hiring manager. All of this to never hear back whether I received the job, even after following up with hiring manager twice.

      Interview questions [1]

      Question 1

      Typical previous experience questions targeted at specific scenarios.
      Answer question

      Customer Success Manager Interview

      21 Jan 2021
      Anonymous interview candidate
      No offer
      Positive experience
      Average interview

      Application

      I applied online. I interviewed at Tableau Software

      Interview

      Really well structured & communicated, initial call with the recruitment team who outline the whole process and check-in with you at various stages, providing helpful details about each stage of the recruitment process and advice about what to come prepared to talk about.

      Interview questions [1]

      Question 1

      How have you identified and trained product champions?
      Answer question

      Customer Success Manager Interview

      3 Oct 2020
      Anonymous interview candidate
      No offer
      Positive experience
      Average interview

      Application

      I applied through a recruiter. The process took 2 months. I interviewed at Tableau Software in Jan 2020

      Interview

      Overall, quite a positive experience. Stage 1: Screening interview with recruiter. Was asked simple questions about my experiences, why I'm interested in looking to apply, salary expectations, etc. Stage 2: Interview with Customer Success Director and Customer Success Team Manager. Asked many questions on conflict management, experiences with customers, strengths and weaknesses, time management, etc. Stage 3: Case study presentation. I was given a situation about a global customer, and asked to present on what I would do to engage all of the customers in different regions.

      Interview questions [1]

      Question 1

      Tell me about a time when you had to manage conflict with a teammate.
      Answer question

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