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      TTEC

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      Customer Service Representative Interview

      11 Jul 2012
      Anonymous interview candidate
      Uniontown, PA
      Declined offer
      Neutral experience
      Easy interview

      Application

      I applied online. The process took 1+ week. I interviewed at TTEC (Uniontown, PA) in Jun 2012

      Interview

      I applied to TeleTech online and they immediately gave me an "appointment" date and time after I was finished with the application. I went in for my "appointment" which consisted of filling out more paperwork as if I had never applied in the first place, then taking a few 20-30 minute competency tests which were relatively simple. After this I spoke shortly with one of the HR representatives there and told me when the next "class" was. I assumed by class she meant training so I was excited because I had thought I already had the job. I go in for the "class" which consisted of a short tour of the facility, a short meeting in which they divulge to you how hard and annoying your job is going to be, this is when I found out that I would be making over $1/hr less than what the online application said was the minimum I would be paid. Your pay depends on your random placement in one of the many different companies that they have under one roof, which is never explained to you before you sign all of the paperwork. We then went into the main office and sat there while the 10 or 15 of us is individually got interviewed slowly. And then after the interview, they have you sit down at a computer and sign up for a background check and drug test. At no point were any of the main negative points made aware until it was too late.

      Interview questions [1]

      Question 1

      Describe a situation in which you were faced with an angry customer, how did you handle it?
      Answer question
      3

      Other Customer Service Representative interview reviews for TTEC

      Customer Service Representative Interview

      6 May 2026
      Anonymous employee
      Accepted offer
      Neutral experience
      Average interview

      Application

      I applied through a recruiter. I interviewed at TTEC in May 2026

      Interview

      It was basically all just text messaging with someone. At first i was skeptical due to never being interviewed just through text but the more it progressed to easier it got. They just ask you questions and you just answer honestly, or at least that is what I did.

      Customer Service Representative Interview

      2 Apr 2026
      Anonymous employee
      Accepted offer
      Positive experience
      Average interview

      Application

      I interviewed at TTEC

      Interview

      I am a fresher and attended the interview process. The hiring process was well-organized. HR was responsive and guided properly. It is a good opportunity for beginners to start their career.

      Customer Service Representative Interview

      13 Feb 2026
      Anonymous interview candidate
      Galveston, TX
      No offer
      Negative experience
      Easy interview

      Application

      I applied online. The process took 1 day. I interviewed at TTEC (Galveston, TX) in Feb 2026

      Interview

      The "interview" process was odd and incredibly unfair. You don't speak to anyone - it's just you answering their questions and video recording yourself, answering questions on their assessments, all while your camera is turned on and they (and warn you) snap photos of you along the way to ensure you aren't cheating or switching tabs.

      Interview questions [1]

      Question 1

      Why would you be a the best candidate for this position?
      Answer question