TD Customer Service Representative (CSR) interview questions
based on 791 ratings - Updated 11 Jun 2026
Averageinterview difficulty
Very positiveinterview experience
How others got an interview
60%
Applied online
Applied online
17%
Employee referral
Employee referral
14%
In person
In person
3%
Recruiter
Recruiter
3%
Other
Other
3%
Campus recruiting
Campus recruiting
1%
Recruitment agency
Recruitment agency
Interview search
791 interviews
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TD interviews FAQs
Customer Service Representative (CSR) applicants have rated the interview process at TD with 2 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 80% positive. This is according to Glassdoor user ratings.
Common stages of the interview process at TD as a Customer Service Representative (CSR) according to 1 Glassdoor interviews include:
One on one interview: 100%
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I applied through university. I interviewed at TD (Vaudreuil-Dorion, QC) in Mar 2026
Interview
It was alright nice people they asked lots of questions very solid, to interview was really long and the employees were behind but all in all that was a solid interview. I would definitely recommend the managers and everyone were really nice.
I applied through an employee referral. I interviewed at TD (Toronto, ON) in Apr 2026
Interview
Screening interview with recruiters first, followed by a second interview with the hiring team. If selected, you are then matched with a branch based on fit, availability, and business needs.
Interview questions [1]
Question 1
Tell me a time you dealt with a difficult customer.
It was an easy interview, foucs maily on communication skills . I am able to crack in first attempt. prepare well . It was an easy interview, foucs maily on communication skills . I am able to crack in first attempt. prepare well