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      Customer Service Representative Interview

      30 Mar 2016
      Anonymous employee
      Surrey, BC
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied through an employee referral. The process took 3 weeks. I interviewed at TD (Surrey, BC) in Mar 2016

      Interview

      The whole process took about 3 weeks from first interview to offer of employment. I had a quick initial interview with two managers before completing a standard behavioural assessment online. I was contacted a week later for a longer interview with the same managers to clarify some answers from the assessment, along with some standard sales and customer service questions.

      Interview questions [5]

      Question 1

      Why TD and why the CSR role?
      Answer question

      Question 2

      Where do you see yourself in 5 years?
      Answer question

      Question 3

      Situational questions like: Have you dealt with very demanding clients / conflict between colleagues / conflict between colleagues and clients? How did you handle them?
      Answer question

      Question 4

      What would you do if a co-worker frequently left early for lunch breaks and came back late?
      Answer question

      Question 5

      What would you do if you saw a co-worker taking too long to deal with a client during a very busy time?
      Answer question
      5

      Other Customer Service Representative interview reviews for TD

      Customer Service Representative Interview

      17 May 2026
      Anonymous employee
      Toronto, ON
      Accepted offer
      Positive experience
      Easy interview

      Application

      I applied through an employee referral. I interviewed at TD (Toronto, ON) in Apr 2026

      Interview

      Screening interview with recruiters first, followed by a second interview with the hiring team. If selected, you are then matched with a branch based on fit, availability, and business needs.

      Interview questions [1]

      Question 1

      Tell me a time you dealt with a difficult customer.
      Answer question

      Customer Service Representative Interview

      1 Mar 2026
      Anonymous employee
      Edmonton, AB
      Accepted offer
      Positive experience
      Easy interview

      Application

      I interviewed at TD (Edmonton, AB)

      Interview

      It was an easy interview, foucs maily on communication skills . I am able to crack in first attempt. prepare well . It was an easy interview, foucs maily on communication skills . I am able to crack in first attempt. prepare well

      Interview questions [1]

      Question 1

      how to deal with an angry customer
      Answer question

      Customer Service Representative (CSR) Interview

      11 Jun 2026
      Anonymous interview candidate
      Vaudreuil-Dorion, QC
      Declined offer
      Positive experience
      Average interview

      Application

      I applied through university. I interviewed at TD (Vaudreuil-Dorion, QC) in Mar 2026

      Interview

      It was alright nice people they asked lots of questions very solid, to interview was really long and the employees were behind but all in all that was a solid interview. I would definitely recommend the managers and everyone were really nice.

      Interview questions [1]

      Question 1

      Tell me about yourself and your goals
      Answer question