It's a pretty standard interview process: You apply online and fill out mock answers to customers complaints. Then about three weeks later I received an email saying they would like to schedule a phone interview. The phone interview lasted about 30 minutes. The woman I spoke to was extremely kind! Later that night I received an email stating they'd like to schedule me for an in-person interview at their office in Austin. This was THE BEST interview I've ever had. When I arrived, I was given a "mentor" to show me around the office and to tell me about the perks and the job. My mentor was so sweet and patient with all of my questions! They had a nacho bar for the interviewees and gave us access to any food or drink in the office (which is extensive). After the initial meet and greet, I was taken to shadow a customer service worker for 30 minutes. After shadowing, you're taken to your interview. I was interviewed by two people ( a lead and a manager) for 30 minutes. After that was over, you have access to your mentor and are free to ask them any more questions you may have. We left with a stitch fix logo'ed cookie and a stitch fix pen. Super painless. It's very fun and comfortable.