I applied online. The process took 2 weeks. I interviewed at Starbucks (Washington, DC) in Sept 2011
Interview
Very pleasant with a face to face meeting with the store manager. They buy you a drink and want to get a feel for your personality asking you questions about your life and interests. It's very chit chatty for the first while, then they get into a very specific set of questions they have printed out with your online application, evidence of a highly sophisticated HR machine in the background but a very personal one on one feel at the interview. They ask a lot of "what would you do in this situation" questions, all revolving around customer service issues and dealing with angry or dissatisfied or dishonest customers.
Interview questions [1]
Question 1
How would you deal with a supervisor that did not respect you in front of customers?
Received an email asking to schedule an interview for the following week. The interview took place in the store itself, and took about 15 minutes. The questions were pretty average.
First interview went well, just the basic behavioral questions that should be answered using the STAR method. Second interview was less questions but with the district manager. Still waiting to hear back (if they reach out at all).
Interview questions [5]
Question 1
Tell me about a time where you had to navigate a situation where the supervisor wasn’t available.
Basically a short chat about my availability, my interest in the job, why I want to work there, how familiar I am with coffee and what my past experiences in hospitality were.