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      Customer Success Manager Interview

      6 May 2021
      Anonymous interview candidate
      Sydney
      No offer
      Negative experience
      Difficult interview

      Application

      I applied online. The process took 2 months. I interviewed at Slack (Sydney)

      Interview

      Wasn't a very great experience. Compared to other companies, Slack's process seemed very slow - 1.5wks between each round. 1. Phone screening with internal recruiter 2. Zoom interview - current CSM - background, work experience, etc. 3. Zoom interview - with hiring manager (Director, APAC) 4. Zoom interview - chronological round with Director APAC & Senior Manager USA - deep dive into each role of career history 5. Zoom interview - Presentation Unfortunately I didn't make it through to the 5th round and received an auto-email advising this. I replied to the email politely requesting to book a quick call to go over any feedback from my interviews and areas where I can improve. During the feedback call with internal recruiter, I asked a number of questions and was only given very generic responses, when I asked for further questions for clarity I was advised "I really can't disclose a lot of feedback in detail to be honest, we don't generally", which was quite surprising and disappointing.

      Interview questions [1]

      Question 1

      - career experience / history - why this role / Slack - what would your manager (from each previous role) say about you - what were your strengths / weaknesses (from each previous role)
      Answer question
      5

      Other Customer Success Manager interview reviews for Slack

      Customer Success Manager Interview

      31 Jan 2024
      Anonymous interview candidate
      No offer
      Negative experience
      Difficult interview

      Application

      I applied online. I interviewed at Slack

      Interview

      4 interview Manager Colleague VP PPT interview But last interview, need to prep for PPT just for the interview, actually that is waste of time for interviewer. It need at least 5 hrs to prepare and show the PPT. Who can compensate my time?

      Interview questions [1]

      Question 1

      Could you share your win experience Who is the tough customer you met
      Answer question

      Customer Success Manager Interview

      8 Sept 2022
      Anonymous interview candidate
      No offer
      Neutral experience
      Difficult interview

      Application

      I interviewed at Slack

      Interview

      4 rounds of interviews and a few homework assignments. overall it was very time consuming and i wound up accepting another offer. they asked the same types of questions over and over

      Interview questions [1]

      Question 1

      tell us about a time that you had to push back
      Answer question

      Customer Success Manager Interview

      16 Sept 2022
      Anonymous interview candidate
      Paris
      No offer
      Negative experience
      Average interview

      Application

      I applied online. The process took 2 weeks. I interviewed at Slack (Paris) in Sept 2022

      Interview

      I had a 30 minutes call with a Talent Acquisition who asked question in industrial mode. And I had a 45 minutes call with the hiring manager then no news since 2 weeks.

      Interview questions [1]

      Question 1

      - Tell me about yourself - Why do you want to join slack ? - How do you manage your book ? - What are you improvement areas ?
      Answer question

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