Shell Energy Retail is now part of Octopus Energy. Shell Energy Retail Limited in the UK is wholly owned and fully operated by Octopus Energy Limited. As of 1 December 2023, Shell Energy Retail Limited is no longer a part of the Shell Group of Companies.
I applied online. The process took 1 day. I interviewed at Shell Energy Retail (Coventry, England) in Apr 2020
Interview
The telephone interview process was smooth.
But the virtual part was good to the point of the phone call test which to my ability, i handled quite well but was later told it was the only part i did not get right.
Interview questions [1]
Question 1
How would you address a complain from a customer about the broadband not coming up and he needed it fixed for a meeting he has for 11am? Role Play