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      SaskTel

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      Customer Service Technician Interview

      12 Sept 2017
      Anonymous employee
      Regina, SK

      Other Customer Service Technician interview reviews for SaskTel

      Customer Service Technician Interview

      7 Feb 2018
      Anonymous interview candidate
      No offer
      Neutral experience
      Average interview
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. I interviewed at SaskTel (Regina, SK) in Sept 2017

      Interview

      The interview process took a lot lesser time than I expected. I applied for the position early August, and got an email for the online assessment within 10 days of my application. The online assessment took about 3 hours and was quite difficult. Even though I have over 10 years of experience in the IT industry, there were a lot of questions and technical terms used in the questions that I had never encountered. There were three kinds of assessments - grammar, typing speed, technical and behavioral. I received a call a few days later, informing me that I had cleared the assessment and would have a telephonic pre-screening round. This call took about 10 mins or so, and mostly had to answer basic behavioral questions and a few simple technical questions. Two days later I got a call to fix an appointment for a face-to-face interview with two managers. The managers showed me the floor, and the areas of work. They were welcoming and friendly and didn't make me feel nervous at all. The interview included multitude of behavioral questions and a few Windows and Apple OS related questions.

      Interview questions [5]

      Question 1

      What do you know about SaskTel and its products?
      Answer question

      Question 2

      What according to you is good Customer Service?
      Answer question

      Question 3

      What is the difference between Static IP and DHCP?
      Answer question

      Question 4

      How would you check the latency of your connection on Windows?
      1 Answer

      Question 5

      How would you explain the concept of "Internet" to a child?
      Answer question
      8

      Application

      I applied online. The process took 4 weeks. I interviewed at SaskTel

      Interview

      There were 3 rounds. The first was a online test with three parts: Service Technician Assessment, Spelling/Grammar Assessment and Reading Comprehension, and a Typing Test. Once you receive this email you have two days to do it. Make sure to keep track of the time, but its not too bad. The second is a phone call screeen where they will ask you why you want to work here, what is an IP address, what is DHCP, and a couple other basic questions. The third interview is in person with two other people. You will be asked various Windows and Apple questions, and if you do not know Apple products very well you may not get hired, that's what happened to me.

      Interview questions [5]

      Question 1

      What is DHCP
      1 Answer

      Question 2

      What is an IP Address
      1 Answer

      Question 3

      What is DNS
      1 Answer

      Question 4

      Why do you want to work here?
      1 Answer

      Question 5

      Explain what bandwidth is to someone who doesn't understand technology and how would you make sure they understood
      1 Answer
      17

      Customer Service Technician Interview

      16 Feb 2017
      Anonymous interview candidate
      Saskatoon, SK
      No offer
      Negative experience
      Difficult interview

      Application

      I applied online. The process took 3 weeks. I interviewed at SaskTel (Saskatoon, SK) in Dec 2016

      Interview

      Applied online using the Sasktel application system. Waited quite a while for any response. Probably about 3 weeks after application I received an invite to complete a technical test (assessment) online. I had 48 hours to complete the assessment which I did. Had to seemingly complete it like 3 times because their system kept giving errors. Finally completed it. Questions were very technical in nature and timed so even though you could potentially look up the answer on your home computer...you only have a limited time....questions ranged from programming / code to security to basic computing questions to html - all over the board. I have 14 years experience in I.T. and I had to just make an educated guess on some of them. After the assessment (days later), I was contacted by email to arrange an 1:1 interview. Interview actually had 2 people asking questions. Obviously I passed the online assessment to get this far but didn't do well with the face to face questions. You really need to have a very good understanding of more than one facet of technology to answer their questions. I was emailed less than 2 hours later that I was not successful. NOTE: this is a CASUAL position. While the money may be decent, they openly admit that there are no guaranteed hours with this position. NONE. You could be working 30 hours one week and none the next. They told me the average is usually around 25-30 hours per week.(but not guaranteed) When I asked about how long it might take to get off casual position to something full time, they spoke about how some staff are working full time after the 8 years on the casual list. Now that may not be typical, but 8 years is a long time to wait for some semblance on job security.

      Interview questions [1]

      Question 1

      Many technical questions about Windows and Apple operating systems. Also on networking etc.
      1 Answer
      2