I applied online. The process took 5 weeks. I interviewed at Pearson (Hong Kong) in Aug 2011
Interview
Waited for nearly 3 weeks before I received a call for the interview. Met with the team head directly, and the interview went on for about 2 hours. Afterward, I waited for another 2-3 weeks before doing another phone interview for another 45 minutes or so. I then received an offer the next afternoon.
Interview questions [1]
Question 1
Describe how I handle a tricky customer's request / complaint from the past.