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      Technical Support Engineer Interview

      5 May 2014
      Anonymous employee
      Accepted offer

      Application

      I interviewed at Pearson

      Interview

      3 Interviews. They are very upfront. There is a set wage coming in and they express the hardships and benefits from the beginning. They understand the job supporting this software is difficult but advise with time the knowledge will come. They have attempted to keep the Apple Culture after being acquired by Pearson. Mellow, open resources, open communication and employee benefits. They really sell themselves as much as the potential new employee sells themselves during the interview.

      Interview questions [1]

      Question 1

      How do you handle a difficult customer? How do you overcome challenges?
      Answer question
      1