The process can only be described as arduous! It was MULTIPLE interviews over a 2 week period. First, a phone screening that lasted about an hour. Then I was invited to interview in person - this was for a human resources-related job at the Nordstrom warehouse in Upper Marlboro. When the manager sent me the appointment for the in-person interview, I was schocked to see it was for 5+ hours!! That's how they [try] to conduct interviews at Nordstrom. I say try, because it was incredibly disorganized. The manager was not prepared for my arrival, and took me around to a couple offices until he found someone to conduct the first interview. All general questions, nothing groundbreaking. The interviewer started with, "tell me about yourself." Then I waited for a few minutes before interviewing with another individual I would be working with. She asked some of the same questions. Up next was an interview with a senior manager, who asked the same questions! I was irritated at this point - why were they wasting my time?? Why not just have an interview panel, instead of making me have the same interview with 3 different people? In hour 4, they took me on a tour of the warehouse, which was interesting. Finally, an interview with the supervisor. Several of the people I was supposed to interview with were not available that day, so I had to do a phone interview with them a few days later. They kept saying they like to promote from within -- that was a huge red flag to me that I was not going to get the job (I didn't). I ended up really resenting the experience and the waste of my time. I had to take off an entire day of work for that!

I interviewed with Nordstrom when they first entered into the Canadian market. I attended 4 different interviews for an HR job and discussed my experience in depth with each leader. These interviews took place within 3 weeks. The last interview with the VP went great, well I thought. She eluded that I have excellent experience and talked about the future training program. I followed up to get feedback for weeks and then received a decline notice after 5 weeks. I spent just over 2 months interviewing and waiting for a response. When I asked for feedback, the contact simply said she didn’t have any. I was always excited to be apart of the Nordstrom family as I have been a loyal customer for many many years. The lack of transparency didn’t sit well with me as a job seeker but as a loyal customer, it really makes me think twice about which luxury retailer I should be focused on. I recently applied for similar roles which were sent to me via job alerts matching my background and I receive decline notices within days. I have to say for a company that prides themselves on providing an exceptional candidate experience, their they are lacking in this exact area.