I applied online. The process took 1 week. I interviewed at Marriott International (Long Beach, CA) in Jan 2014
Interview
Relaxed, everyone in the hospitality industry is very nice (fake) so you have nothing to worry about. Make sure you dress appropriately, clean face/shaved, not too high of a heel, black on black is always better, most hotels require that you wear a suit.
Interview questions [1]
Question 1
Tell me about yourself?
Situations where you had a difficult co-worker and/or guest?
STAR format
It was a super chill interview, they definitely used the STAR method and asked typical questions, including about how to deal with a rude guest, and how you deal with a rude or uncomfortable coworker.
I applied online. I interviewed at Marriott International (New York, NY) in Feb 2025
Interview
Meet with manager at hotel. Answering questions about background. They called later in the week, I did not get the job. The process was simple and fast. I did not have enough experience
I applied in-person. The process took 4 days. I interviewed at Marriott International (Hotel) in Feb 2025
Interview
The front desk agent interview typically includes a phone screening, in-person interview focusing on customer service skills, problem-solving scenarios, communication abilities, and sometimes basic computer or reservation system tests. The front desk agent interview includes phone screening, in-person interview, role-play customer service scenarios, questions on handling difficult guests, multitasking, communication skills, familiarity with reservation systems, and sometimes basic computer proficiency tests.