They are going to ask you very specific questions. They are looking for answers that consist of the following: A situation or task, an action that you took, and the result of your actions. They'll usually have two people interviewing you, one asking the questions and the other writing down your answers. Be specific. They want details of an actual time that this happened, if you have names or job specific tasks, or anything like that use them. They will repeat the questions or ask for other examples if you didn't answer the way they wanted you too.
Interview questions [1]
Question 1
What is your definition of common sense. I'd never been asked that before, but it came up during an interview recently. It's a great questions and I don't think there is a wrong answer but it was hard to answer
It was a super chill interview, they definitely used the STAR method and asked typical questions, including about how to deal with a rude guest, and how you deal with a rude or uncomfortable coworker.
I applied online. I interviewed at Marriott International (New York, NY) in Feb 2025
Interview
Meet with manager at hotel. Answering questions about background. They called later in the week, I did not get the job. The process was simple and fast. I did not have enough experience
I applied in-person. The process took 4 days. I interviewed at Marriott International (Hotel) in Feb 2025
Interview
The front desk agent interview typically includes a phone screening, in-person interview focusing on customer service skills, problem-solving scenarios, communication abilities, and sometimes basic computer or reservation system tests. The front desk agent interview includes phone screening, in-person interview, role-play customer service scenarios, questions on handling difficult guests, multitasking, communication skills, familiarity with reservation systems, and sometimes basic computer proficiency tests.