Meeting with Operations Manager and Head of Assistance followed by a competency test which took place after the meeting. The competency test was done in the training room, where you role played with setting up an email and taking information after receiving a call. Prior to the face to face meeting there was also a competency based online test that was sent via email which you had to pass first. This was following a brief telephone interview.

First call with recruiter (video call) followed by an assessment, which is testing your ability to extract information from pieces of text. Then final interview and final assessment, which is a simplified simulation of the type of thing you might be doing in the role.