I applied online. The process took 4 weeks. I interviewed at HubSpot (Cambridge, MA) in Jul 2018
Interview
The interview process was intense yet reasonable. Multiple phone calls, phone role plays, and finally multiple people onsite interviews. They are truly looking for those that fit the culture. They communicate with you throughout the interview process and will contact you if they decide not to proceed.
Interview questions [1]
Question 1
During the interviews, they did multiple role plays of the position. All role plays had a different scenario and you were to give the outcome and reasoning.
Thanks for taking the time to write a review - in spite of the outcome I'm glad you had a positive experience and hope you got some constructive, actionable feedback from our team that will help you learn and grow in the future. Best of luck in your future career!
Best,
Becky
Other Customer Success Manager interview reviews for HubSpot
Initial call, call with team leader, case study to present to team afterwards. Everyone was friendly and positive. They have lots of resources online to use as well to prepare for your call.
Interview questions [1]
Question 1
Describe inbound marketing and how it helps businesses
1. HR screening
2. Hiring Manager
3. Assignment/Roleplay
4. Culture fit rounds
1. Hiring Manager
2. Senior Manager
3. Internal Stakeholder
The last three rounds are considered as one and the evaluates the candidate on various aspects of company culture.
45-minute interview with HR person, followed by a 1-hour interview with the CSM Manager.All interviews will be conducted online.Before the HR meeting, you will receive a link to the culture code, which outlines their values and culture.
Interview questions [1]
Question 1
Could you tell us about the challenges you're currently facing with the clients you're handling?
What is the toughest feedback you've received from a colleague, and how did you respond to it?
