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      HubSpot

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      Customer Support Interview

      15 Oct 2017
      Anonymous interview candidate
      Portsmouth, NH
      No offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 3 weeks. I interviewed at HubSpot (Portsmouth, NH)

      Interview

      The process took about three weeks. I was contacted for a phone interview with a recruiter. It was about 15 minutes long, and I moved on to another two interviews: one by phone with a manager and one via zoom (like Skype) with a technology manager, where I demo-ed three tasks using their program. After that, I moved on to three more interviews, face to face, at the Portsmouth office. They were 30 minutes each, where they ask questions about my experience, hypothetical scenarios, and yourself as a person (to see if you fit with their team). Lastly, I got a tour of the offices. I heard back from the recruiter about 3 days later. It's a VERY thorough process, and at times the questions get repetitive, but they really want to make sure you will fit into their team. I suggest writing down all the questions as you go through the process and improve your answers after each interview.

      Interview questions [3]

      Question 1

      What is one thing you learned about yourself in the past year?
      Answer question

      Question 2

      What is one thing that frustrates you?
      Answer question

      Question 3

      What do you do when you are stressed?
      Answer question
      6
      avatar
      HubSpot response
      8y
      Thanks so much for taking the time to write a review. I appreciate you calling out how thorough our process is - you're right that we take a great deal of time to ensure that your skills, interests, and values align with HubSpot's. Your tip of reflecting on the questions and iterating on your answers throughout the process is spot on. Best of luck in your search! -Becky

      Other Customer Support interview reviews for HubSpot

      Customer Support Interview

      17 Mar 2026
      Anonymous interview candidate
      No offer
      Positive experience
      Average interview

      Application

      I interviewed at HubSpot

      Interview

      Great, organized, clear expectations. I found that, while the process was very corporate, they have managed to create an environment that values prospects. They know that every candidates experience matters and reflects their ethos.

      Customer Support Interview

      20 May 2024
      Anonymous employee
      Accepted offer
      Positive experience
      Difficult interview

      Application

      I interviewed at HubSpot

      Interview

      Number of rounds with different competencies assessed by combination of team members, team manager and senior level staff. They assessed by organisational skills, technical aptitude and fit for the team.

      Interview questions [1]

      Question 1

      Give an example of a time with you coached a team member,
      Answer question

      Customer Support Interview

      17 Oct 2025
      Anonymous employee
      Dublin, Dublin
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied through a recruiter. The process took 2 weeks. I interviewed at HubSpot (Dublin, Dublin) in Apr 2024

      Interview

      The process started with a brief introductory phone call with an HR representative. The second stage was a practical role-play interview where I had to resolve a customer's issue using a chat simulation. I shared my screen throughout this task, using the company's knowledge base, Google, and AI tools to find a solution. The focus was clearly on my problem-solving method rather than just getting the right answer. The final stage consisted of three consecutive interviews with a hiring manager and two team leads, where they asked standard behavioral questions. The entire process was very efficient and took less than two weeks.

      Interview questions [1]

      Question 1

      Tell me about a time you had to deal with a difficult or angry customer. How did you handle the situation, and what was the outcome?
      Answer question

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