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      Customer Service Manager Interview

      1 Mar 2017
      Anonymous interview candidate
      No offer
      Negative experience
      Easy interview

      Application

      I applied online. I interviewed at HubSpot

      Interview

      I applied to two different positions online and heard back from HubSpot in a few days. However, I was told in an email that the recruiter thought I'd be a better fit for a Customer Service Manager role - which I found odd since I applied for consulting jobs. I figured it wouldn't hurt talking to someone, so I went through the video interview process where I was asked a total of 3 questions - nothing difficult and very straight forward. The questions were phrased - "tell us about a time when..." or "what is your weakness...". Once I completed the video interview, I got an email from a recruiter within a couple of days asking me for my availability. About a week later, I spoke to a recruiter who seemed to just be going through the motions. Instead of acknowledging that the opportunity has shifted to another role, he automatically went into asking questions and asking me if I had question. I wanted to know more about the CSM role, as well as why this was picked for me vs. the other positions I applied for. I was told that even though the roles were posted, they are on hold until further notice, and possibly October. So it seemed to me that they just wanted to fill this role without consideration of what the applicant may be interested in or what they applied to. I felt like the recruiter felt annoyed that I inquired about the position and asked for the reason for the switched roles. The interview questions were easy and straightforward - I honestly felt like he wasn't even listening or cared about my answers because he sounded like a machine going through a queue of questions. To be honest, after my first couple minutes on the phone with the recruiter, I wasn't very impressed with his representation of HubSpot. It felt very arrogant, rushed, and "better than you" attitude. My experience was well above the role for which I was interviewing for and I knew that I would not be interested in proceeding further. It's too bad that walking away from this experience I have a negative outlook on HubSpot and the interview process (hopefully, I was just unlucky in getting the recruiter that I did).

      Interview questions [3]

      Question 1

      Why is your weakness?
      Answer question

      Question 2

      Why HubSpot?
      Answer question

      Question 3

      Why do you believe you're right for this role?
      Answer question
      avatar
      HubSpot response
      9y
      Hi there - thank you so much for taking the time to write a review and I'm disappointed to hear about your experience. It sounds like we missed the mark on a few things, including taking the time to understand your experience/interests and managing your expectations on a role. This is a great learning opportunity for our team and I'd love to dive a bit deeper, so if you're open to having a follow up conversation please shoot me an email at beckym at hubspot dot com and we can find a time to chat. Thanks again for your candid feedback - it helps us continually get better. -Becky

      Other Customer Service Manager interview reviews for HubSpot

      Customer Service Manager Interview

      7 Mar 2019
      Anonymous interview candidate
      Cambridge, MA
      No offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 6 weeks. I interviewed at HubSpot (Cambridge, MA)

      Interview

      This was among the longer interview paths I've taken, but it was refreshingly transparent and the team is obviously laser-focused on finding someone who's a perfect fit in both performance and culture.

      Interview questions [1]

      Question 1

      How would you approach a situation in which someone on your team begins to perform poorly?
      Answer question
      avatar
      HubSpot response
      7y
      I'm sorry you didn't end up with the outcome you hoped for, but I'm glad that our commitment to transparency and consistent, fair assessment came through every step of the way. Best of luck in your job search. -Becky

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