Glassdoor users rated their interview experience at Hotel Chocolat as 100% positive with a difficulty rating score of 3 out of 5 (where 5 is the highest level of difficulty). Candidates interviewing for Retail Sales Assistant and rated their interviews as the hardest, whereas interviews for Retail Sales Assistant and roles were rated as the easiest.
The hiring process at Hotel Chocolat takes an average of 14 days when considering 1 user submitted interviews across all job titles. Candidates applying for Retail Sales Assistant had the quickest hiring process (on average 14 days), whereas Retail Sales Assistant roles had the slowest hiring process (on average 14 days).
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I applied online and didn’t hear back for a while, but after a few weeks got a call. I think they must’ve had a few potential candidates fall through as there was no group interview, just an in person chat with the manager. It was very chill and friendly, and it felt like I was being listened to. I had been unemployed for a while and stated this when answering a question, whereas usually I would skirt about and find a way around it. I think being honest helped me, and I was able to connect more with the person who interviewed me. I was told lots about the job and what the role would entail, and uniform standards. I was also told that my answer to a particular question was very good, which was nice to hear and gave me confidence during the interview when normally I’d be quite nervous. I heard back 4 days after the interview that I had got the job :)
Interview questions [3]
Question 1
What shops in town do you think could be our competitors?
I applied online and was invited to a phone interview as the first stage. This was followed by a 1-hour group interview, which included a few questions and an interactive activity.
I applied online. The process took 3 months. I interviewed at Hotel Chocolat (Royston, East of England, England) in Mar 2026
Interview
I was approached by a member of HR via LinkedIn. We exchanged a few messages followed by me submitting a formal application and sharing my CV, portfolio and cover letter. Not long after that an initial call was arranged. Some time passed but then I heard back from HR and they asked me to prepare a presentation and go to the Royson office to present in front of the broader team. I had one more call with HR followed by the hiring managers and I was made an offer.