I applied through a recruiter. I interviewed at Hilton
Interview
Spoke with someone one-on-one for about 30-45 minutes with about 10 questions total. All the questions are personality based and ask you to call on situations. There's a standard sheet they ask all the same questions on and wrote down your answers. Describe your work experience. How do you set goals for yourself? What does hospitality mean to you? Which of Hilton's values resonates with you most (they provide their values for you so you don't have to memorize)? When was a time you didn't meet a goal and how did you handle it? What qualities do you see in a good leader?
I applied online. The process took 4 weeks. I interviewed at Hilton (Orlando, FL) in Oct 2024
Interview
2 interviews: one with a recruiter and one with desired property's HR team
Both last about a half hour with questions about industry experience and guest experiences
Very friendly and conversational interviewers
Interview questions [1]
Question 1
What was a situation when you had to think quickly on your feet and how did it turn out?
I applied online. The process took 4 weeks. I interviewed at Hilton (Cleveland, OH) in Oct 2024
Interview
It was good first a phone screen for 15 min and then a 30 min interview since I passed that. Interviewers were nice but make sure you about the specific role and location you are applying to.
Interview questions [1]
Question 1
What was a time you dealt with an angry customer or client and how did you resolve the situation?
I applied through university. The process took 2 days. I interviewed at Hilton in Oct 2018
Interview
The initial interview involves a simple HireVue which is rather annoying, but not difficult.
The next stage is an interview weekend where you are invited to a resort property with other candidates and managers and go through several stages of interviews. These include a role play, team exercise, one-on-one interview (with set questions), and an HR interview
Interview questions [1]
Question 1
Share a time your integrity was called into question, and what did you do in that situation.