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      Hilton

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      Guest Service Representative Interview

      25 Jan 2012
      Anonymous employee
      Athens, GA
      Accepted offer
      Positive experience
      Easy interview

      Application

      I applied through an employee referral. The process took 2 days. I interviewed at Hilton (Athens, GA) in Oct 2011

      Interview

      I transferred from a Holiday Inn in the same town and like the Hilton much better. Very rigorous training techniques on computers by going through a lot of powerpoints/presentations and passing quizzes. The training is helpful, but most things about the job are actually learned through experience. Some of the language was kind of confusing and I still do not understand it nor do I use it.

      Interview questions [1]

      Question 1

      Give an example of a time when you experienced a problem and how did you solve it.
      Answer question

      Other Guest Service Representative interview reviews for Hilton

      Guest Service Representative Interview

      9 Feb 2026
      Anonymous employee
      Accepted offer
      Positive experience
      Easy interview

      Application

      I interviewed at Hilton

      Interview

      Great. Wonderful employee and great service. I would refer them to friends and family. I love the structure of the hotel beautiful scenery. I enjoy staying there and I felt comfortable and safe.

      Interview questions [1]

      Question 1

      How world I deal with an upset guest?
      Answer question

      Guest Service Representative Interview

      2 Jul 2024
      Anonymous employee
      Biloxi, MS
      Accepted offer
      Positive experience
      Easy interview

      Application

      I applied online. I interviewed at Hilton (Biloxi, MS) in Jun 2024

      Interview

      Interview process was friendly nice and great staff of individuals who interviewed me. I was very comfortable. The staff was the best. I think this was the best interview I have had in a long time.

      Interview questions [1]

      Question 1

      How do you deal with a disgruntled customer?
      1 Answer

      Guest Service Representative Interview

      11 Dec 2022
      Anonymous employee
      Accepted offer
      Positive experience
      Easy interview

      Application

      I applied online. The process took 3 days. I interviewed at Hilton

      Interview

      They use a virtual app called hirevue. Extremely easy to use nothing special to download. They send you an invite via a link. Once complete and if selected they email an offer letter and next steps for onboarding and training dates. They confirm address to send equipment.

      Interview questions [1]

      Question 1

      Typical describe work history and education
      Answer question