This was a quick process. I believe it took less than week from me applying to receiving the job offer. The training class didn't start for a month after I accepted the job, however. After applying, I received a call from a recruiter who explained the position and emailed me a link to a typing test. I believe the minimum was 30 WPM (yeah, seriously). Once I passed that, she called me back the same day to set up an interview. Interview was done with two supervisors/leads and was very standard. Questions like "tell us about a time you were faced with a difficult customer" and "where do you see yourself in 5 years" were asked. The background check was the most arduous part of the processes. They hire out Sterling to do the background checks, and man, they are the most incompetent company I've ever dealt with. I provided numbers, names, addresses, etc for all my previous employer and schools and they were somehow unable to verify ANY of it. They required that I provide W2s AND paystubs from 3 years back! I continually had to take time off my job then to provide this documentation. A simple Google search would have provided all the information they needed. I was very underwhelmed by their (lack of) abilities.