First they phone you to ask what experience you have in the role you applied for, and what skills you got. if invited to group interview, they will ask 1. Your name 2. other language you speak 3. something unique about yourself 4. if you had a £1000 what would do spend it on in Harrods ( note be selfish, dont say give it to charity, they are looking for unique answers) then you are given a sheet, with 6 task, you have to number the tasks in order of importance, and in order to carry them out, and think of reasons why. from memory tasks are 1. clear rubbish from lifts 2. deliver two pallets to men department 3. unload delivery from delivery bay 4. do a stock count 5. then do something ( I cant remember what) which has to be done in next hour 6. pick up two totes of items from womens department then your sent home, and called if you passed