Group interview, basic questions that are personality and scenario based. Quick introduction of each person followed by group activities navigating scenarios you might face with customers. Overall quite basic and nothing too difficult.
Interview questions [1]
Question 1
How would you navigate a situation with a demanding/upset customer
Interview
Job offer within 2-3 weeks of interview, they will check your right to work and ask for previous retail experience which you need to have to procced to the next stage, online assessment too
I applied online. I interviewed at H&M (Manchester, England)
Interview
Easy enough. Didn’t ask too many questions just same basics about my background and working hours. Was short. They were slow to reply initially and took a while to actually book it in
I applied online. I interviewed at H&M (Singapore)
Interview
During mass-recruitment period, interview was conducted in a team-role play kind of direction. Felt that they were observing how we interact and work together in a team despite everyone being relatively unknown with each other.