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      H&M

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      Customer Service Interview

      23 Jan 2024
      Anonymous interview candidate
      Enfield, England
      Declined offer
      Positive experience
      Easy interview

      Application

      I applied online. The process took 1 week. I interviewed at H&M (Enfield, England) in May 2020

      Interview

      Hi! So I applied to H&M a few days ago and received an email yesterday inviting me to a group interview in two weeks. I've never worked in retail and I'm quite nervous! Basically, I'm wondering, what actually happens in the interview? I tried looking online but couldn't find much information as group interviews seem to be a more recent thing at H&M. I'd also like to know roughly how many people I can expect to be in the interview, and if there's any further interview afterwards (I've read online that a lot of people have had a phone interview, although I haven't had one, not sure if there would be a 1-1 interview too?). Also, do they tend to hire people going to uni? I put on the application that I was interested in an 8-12 hour contract and only put the weekends down as being free/fully flexible, obviously this didn't prevent me getting an interview but is this a turn off for actually getting hired? I am willing to do a couple hours during the week if I have time (and overtime during holidays etc), but I won't find out my timetable until mid September and as I'm commuting a fair distance to uni, I'd rather keep weekdays free for uni/independent study.

      Interview questions [1]

      Question 1

      why h&m? why you suit this role?
      Answer question

      Other Customer Service interview reviews for H&M

      Customer Service Interview

      17 Mar 2025
      Anonymous interview candidate
      Cardiff, Wales
      Declined offer
      Positive experience
      Easy interview

      Application

      I interviewed at H&M (Cardiff, Wales)

      Interview

      Easy . Best interview i could have asked for , they were friendly and very supportive . applied and got an interview pretty much straight away . good experience . would deffo recomend u apply here if you like the store

      Interview questions [1]

      Question 1

      Tell me about yourself and why u want to work here
      Answer question

      Customer Service Interview

      9 Oct 2024
      Anonymous employee
      Accepted offer
      Positive experience
      Easy interview

      Application

      I interviewed at H&M

      Interview

      Seamless lovely 3 rounds cut to the chase Interesting turnout it was fun but challenging it was also demandinginterms of scheduling . Know your self before allowing yourself to the right actions

      Interview questions [1]

      Question 1

      Tell me about conflict handlinf
      Answer question

      Customer Service Interview

      24 Oct 2023
      Anonymous employee
      Barcelona
      Accepted offer
      Positive experience
      Average interview

      Application

      I interviewed at H&M (Barcelona)

      Interview

      Phone Screening (15 minutes): An initial phone call where you discuss your background and qualifications with a recruiter. Assessment (30 minutes): You are given an assessment with three questions to evaluate your skills in writing the questions and your speed. Main Interview (30 minutes): The final stage is an in-depth interview, likely in person or via video call, where you discuss your experience, motivations, and qualifications for the position.

      Interview questions [1]

      Question 1

      Tell me about yourself: Why are you interested in this position?: Can you describe a challenging situation you've faced at work and how you resolved it? How do you handle work under pressure or tight deadlines? What motivates you to succeed in your work?
      Answer question