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      Customer Engagement Specialist Interview

      23 Aug 2019
      Anonymous employee
      Denver, CO

      Other Customer Engagement Specialist interview reviews for Gusto

      Customer Engagement Specialist Interview

      4 Jun 2021
      Anonymous employee
      Accepted offer
      Positive experience
      Easy interview

      Application

      I applied online. I interviewed at Gusto

      Interview

      Phone call first to get a sense of how day to day goes, let the interviewee get a better idea of who I am and if I have good people skills Then a skills-based test you send in just helping them decide my level of communication skills/email/simple math Zoom meeting with 3/4 people to go over different sets of interview processes...mostly just talking and getting a better idea of if you would work well in your position

      Interview questions [1]

      Question 1

      How I handle tough situations Strengths/weaknesses If you were an animal what would you be etc
      Answer question
      Accepted offer
      Positive experience
      Difficult interview

      Application

      I applied online. The process took 2 weeks. I interviewed at Gusto (Denver, CO) in Aug 2019

      Interview

      Was such a fun and exciting process. All in all, it took about 3 1/2 weeks. Applied online and received an email a few days later to schedule and initial 30m call. About a week later received a take home assignment, a week or so later was called in for the final round of interviews. Interviewed with 3 people and talked about the role but mostly they seemed to want to know me as a person and that was amazing. Definitely be prepared to share what makes up who you are outside of work. Couple of days later they emailed asking to schedule a call to update me, and the call was the offer! They brought in everyone I interviewed with on the call and cheered for me and they all went around and let me know what they liked about me and why I was selected. It was such a great interview process, it’s apparent they really care about their people and made me so much more excited to join the team!

      Interview questions [2]

      Question 1

      Was there a time you thought of a new way doing things? What opposition were you met with?
      Answer question

      Question 2

      What skills do you have that would translate to this role well?
      Answer question

      Customer Engagement Specialist Interview

      23 Nov 2020
      Anonymous interview candidate
      Littleton, CO
      No offer
      Negative experience
      Difficult interview

      Application

      I applied online. The process took 6 days. I interviewed at Gusto (Littleton, CO) in Nov 2020

      Interview

      30 min phone screen, take home assignment, two hour interview with 3 people. Be prepared for a ton of situational questions. I would also familiarize yourself with their culture and values.

      Interview questions [3]

      Question 1

      Tell me about a time you used critical thinking
      Answer question

      Question 2

      How do you unwind after a difficult day
      Answer question

      Question 3

      How do you deal with difficult phone calls
      Answer question
      4

      Customer Engagement Specialist Interview

      5 Nov 2021
      Anonymous employee
      Denver, CO
      Accepted offer
      Neutral experience
      Easy interview

      Application

      I applied through a recruiter. I interviewed at Gusto (Denver, CO) in Aug 2020

      Interview

      It was literally just a 20 min phone call asking general questions - nothing to in-depth. Felt like they were just ensuring I was who I said I was. I was surprised how simple it was considering the position required dealing with a lot of sensitive information.

      Interview questions [1]

      Question 1

      How would you handle an angry customer or how have you handled an angry customer in your previous positions?
      Answer question