8 a.m. interview. The Grundfos recruiter yawned repetitively, and based on the cadence, tone, and inflection of the initial interaction, gave the impression they were disinterested in the process or had a rough night. It was as if they gave no consideration a candidate would educate themselves before an interview as to the five 'Ws' of Grundfos as a worldwide business. There was a lack of any kind of flow or continuity in the conversation. *As promised, the recruiter failed to follow up or update the candidate in the said time of one week. >>The recruiter gave the impression they also failed to read the resume or LinkedIn profile.
Interview questions [1]
Question 1
Have you worked in customer service before? If so, where and when?
Online,automated video interview: 5 questions, you get 2 tries for each one and cannot save old tries, you have 3 minutes to respond to each question, but you don't need to use the entire duration. Before each question, you have a bit of time to think about your answer, no need to start recording it immediately.
Interview questions [1]
Question 1
What is your motivation?
How did you handle a dissatisfied customer in the past (example)?
What is your approach to building successful customer
relationships?
The process took 6 days. I interviewed at Grundfos
Interview
Applied for position, received an email to set up a phone interview. During the phone interviewHR recruiter was very nice and provided a lot of details about the position. Was then scheduled for in person interview. Met with the hiring manager and 2 other employees within the department. Felt very comfortable, great people. Thoroughly enjoyed the conversation. Was offered the position 3 days later. Awesome group of people!
Interview questions [1]
Question 1
We talked about my previous employment and experience.