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      Customer Success Manager Interview

      25 Mar 2026
      Anonymous interview candidate
      No offer
      Negative experience
      Difficult interview

      Application

      I applied through an employee referral. I interviewed at Givebutter

      Interview

      The epitome of a bad interview process. 6 total rounds which is masked by saying "we value finding the perfect fit." All went well enough, then a surprise final round came with a new director. I made it to the references stage and they reached out to at least one of my references, I did a self-review, and they even contacted me to discuss something on my self-review. Two days later, a generic email template rejection. I asked for feedback and none was given. almost 5 weeks plus at least 12 hours of hard prep for nothing. Everyone was really nice during the process. The recruiter was great, but the candidate experience couldn't have been worse.

      Interview questions [1]

      Question 1

      What's something you like about yourself?
      Answer question
      2

      Other Customer Success Manager interview reviews for Givebutter

      Customer Success Manager Interview

      26 Feb 2026
      Anonymous interview candidate
      No offer
      Neutral experience
      Average interview

      Application

      I interviewed at Givebutter

      Interview

      I had a screen interview and a hiring manager interview. They were both very standard; nothing stood out one way or another. I would say my experience was good. They communicated quickly and followed up quickly.

      Interview questions [1]

      Question 1

      How do you handle a difficult client?
      Answer question
      1

      Customer Success Manager Interview

      2 Mar 2026
      Anonymous interview candidate
      No offer
      Negative experience
      Average interview

      Application

      I applied online. I interviewed at Givebutter in Dec 2025

      Interview

      The interview process took over 6 weeks start to finish, which was excessive. I assumed 3 rounds, but there were 5-6 different interviews with different people and departments. After the last interview, I believed an offer was coming. I had built a slide deck, shown my worth, everyone seemed thoroughly impressed. "We need you. We really need you," was the last thing the hiring manager said to me. After a week with no notice, I got a generic "sorry but" email. This company takes itself SO seriously. It doesn't take 6 weeks and 6 rounds to determine if someone is a fit. When I asked why the role was empty, I was given some statements about "exponential growth," but I really think it's just the culture of the organization. Hard work, long hours, high turnover.

      Interview questions [1]

      Question 1

      How do you build trust among colleagues?
      Answer question