The interview process was very quick and the HR team reach out to you really quick. It takes like a week to do all the background check since you get the offer.
Interview questions [1]
Question 1
Questions regarding customer service, strength and weaknesses. Why citi ?
Interviewed directly with Branch Manager, did not go through recruiter first. Interview panel consisted of multiple branch managers even though I only applied to 1 branch. Background check was very thorough; they verified all of my previous employers and requested for proofs. Recruiter is the one to provide salary number.
Interview questions [1]
Question 1
What motivates you? What makes you a good candidate? Describe a time you handled a difficult customer
I applied online through Citi’s careers site. Within two days, I was contacted to schedule an in-person interview. The interview took place shortly after and was pretty straightforward — the branch manager asked about my previous customer service experience, availability, and why I wanted to work at Citi.
I heard back with an offer just three days after the interview. The rest of the process involved background checks and completing onboarding tasks.
