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      Cathay Pacific

      Part of John Swire & Sons

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      Customer Service Representative Interview

      31 Jan 2026
      Anonymous employee
      Hong Kong
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. I interviewed at Cathay Pacific (Hong Kong) in Jan 2026

      Interview

      1 hi revue Interview and 1 ftf interview with some tests such as typing and listening skills. First task is to copy the given text, second is to listen and write down the text.

      Interview questions [1]

      Question 1

      Tell me about a time you went above and beyond for a customer.
      Answer question

      Other Customer Service Representative interview reviews for Cathay Pacific

      Account Manager Interview

      8 May 2025
      Anonymous interview candidate
      Hong Kong
      No offer
      Negative experience
      Average interview

      Application

      I applied online. The process took 2 months. I interviewed at Cathay Pacific (Hong Kong)

      Interview

      Need to prepare ppt and data, used up for many times. Even they already have ideal candidates but still ask you to join interview. And wait for long time to let you know you are not selected.

      Interview questions [1]

      Question 1

      About the industry and strategies you used for previous employers
      Answer question

      Customer Service Representative Interview

      9 Jul 2025
      Anonymous employee
      Toronto, ON
      Accepted offer
      Positive experience
      Easy interview

      Application

      I applied through university. The process took 5 days. I interviewed at Cathay Pacific (Toronto, ON) in Apr 2025

      Interview

      Straight and easy work through. it was more of interactive season with the recruitment team. They made the process simple and there was no tension. I was able to answer the question with confidence.

      Interview questions [1]

      Question 1

      Why did you choose to work with the airline?
      Answer question

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