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      Capital Group

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      Client Service Representative Interview

      19 Nov 2015
      Anonymous interview candidate
      San Antonio, TX
      No offer
      Positive experience
      Difficult interview

      Application

      I applied online. The process took 3 weeks. I interviewed at Capital Group (San Antonio, TX)

      Interview

      I applied online after I saw the job posting on linkedin. I'm a transitioning veteran so I saw this as a great opportunity to start fresh from an entry level position into a great company. The process was long started from 2 phone interviews, webcam interview and face-to-face with a facility walk around. I really wanted this position but got an email saying I didn't make the cut. I was really distraught because I felt like I ace'd every interview question and was really professional. I kind of wish I didn't say I was in the military because I think that's a reason why they didn't offer the position to me. My face-to-face interview was on Veteran's day as well and I just felt like it was just a kick in the balls. I'm so hurt I think I will just go to college full time before I apply to another job.

      Interview questions [1]

      Question 1

      Describe a time where you helped a disgruntled customer? Describe a time you needed to use technology to help you do your job? Why capital group?
      Answer question
      17
      avatar
      Capital Group response
      10y
      Thank you for taking the time to share your feedback and I apologize for my late reply. I know how disappointed you must be and we apologize for any confusion our communications may have caused. Unfortunately, we often see strong competition for jobs in today’s market, which means that, even candidates who make it through extensive interviews, may not be selected simply because we have had to choose amongst several highly qualified candidates. I want to assure you that your veteran status played no part in our decision making process. To the contrary, we actively seek out veterans by attending job fairs and posting jobs on sites specifically targeted toward veterans. We appreciate the knowledge and experience that comes with military service. We wish you the best in your future endeavors.

      Other Client Service Representative interview reviews for Capital Group

      Client Service Representative Interview

      1 May 2026
      Anonymous interview candidate
      Irvine, CA
      No offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 3 weeks. I interviewed at Capital Group (Irvine, CA) in Apr 2026

      Interview

      First was a Zoom interview w/ recruiter. If you move in then it's two in person interviews on the same day with different hiring managers. Standard STAR format questions. They give you a tour of the campus and offices to give you a sense of the working environment.

      Client Service Representative Interview

      26 Mar 2026
      Anonymous interview candidate
      Irvine, CA
      No offer
      Positive experience
      Average interview

      Application

      I interviewed at Capital Group (Irvine, CA)

      Interview

      They were quick to get back to me, I have my interview coming up so ill see how that goes! Hopefully I get an offer to work here:) it is quite a drive and wonder if it could be all remote as well

      Interview questions [1]

      Question 1

      Whats a challenge I had and how I resolved it
      Answer question

      Client Service Representative Interview

      9 Apr 2026
      Anonymous interview candidate
      Irvine, CA
      No offer
      Positive experience
      Easy interview

      Application

      I applied online. The process took 2 weeks. I interviewed at Capital Group (Irvine, CA) in Mar 2026

      Interview

      There are 2 only been through one on teams it was easy and good they don’t ask you to share your screen and want you to be you. Just be honest and truthful and you will do fine

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