I applied online. The process took 4 weeks. I interviewed at Capital Group (Indianapolis, IN) in Mar 2016
Interview
The interview started with a phone interview. The person on the phone was in Ohio. The questions were pretty basic "Describe a time when you helped a angry caller" etc. She told me immediately after the 20 minute interview that she was recommending me for the next level, which was a video interview. She actually gave me advise on what I should wear from the waist up. I found that to be a little patronizing, since I am in my 40's. Video interview went the same, mostly questions based on my experience. The interviewer was in California. This person also told me at the end of the interview I was going to the on-site interview immediately after the interview. On-site there was a group of 6 people. We were given a presentation and allowed to speak with "ambassadors" (people working there who weren't part of the interview process). In person interview was more of a formality. Did not feel that they were actually going to cut me based on the in-person interview. Interviewer was relaxed, I could tell he wasn't really part of HR and didn't really know what he was doing.
Interview questions [1]
Question 1
Why do you want to work for Capital Group? Explain a situation where you went above and beyond to help an angry caller? How will you handle working in a call center where you might not be able to get up and take a break when you want to?
I applied online. The process took 3 weeks. I interviewed at Capital Group in Apr 2025
Interview
There are 2 interviews I believe. I’ve done round one which is a teams interview. It went very well. I would recommend staying confident in answers. They are looking for a compatible candidate.
The interview process was easy. There are three interviews in total, one with the team manager that yo will be working with if hired and 2 with higher managers back to back.
Interview questions [1]
Question 1
There are a lot of situational questions. Tell me about a time you had a stressful situation happen at work and what did you do?
I applied online. I interviewed at Capital Group in Mar 2022
Interview
Go through 2 interviews. Get talked through email, and first interview is a phone interview, 2nd interview is a group/introducing you to the company and it was a 2 hour long interview with two different managers on a web interview.
Interview questions [1]
Question 1
a lot of showing your skills and a lot of customer service problems you ran into and how you solved them. they like you to provide examples.
