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      Head of Customer Service Interview

      23 Jul 2016
      Anonymous employee
      McLean, VA
      Accepted offer
      Neutral experience

      Application

      I applied online. I interviewed at Beacon (McLean, VA)

      Interview

      Phone screen by face time. Series of questions about experiences and personal traits in challenging situations. Really it was also to see appearance as this was a face of the company position. In person interview which lasted about 2 hours. Grooming was apparently an assessment I later learned! Finally two more screens :- phone call with CEO and also COO

      Interview questions [1]

      Question 1

      Gave a series of case studies which required you to state the course of actions you would take
      Answer question