I applied in-person. The process took 2 days. I interviewed at B&Q (Hillingdon, England) in Mar 2023
Interview
Simple asking if you have good team work skills
What would you do if colleagues need help
How would you help this customer
The usual questions they ask for in a customer service interview
Interview questions [1]
Question 1
Do you have any previous experience in customer service
Informal chat, list of questions and very friendly. I felt at ease instantly as the guy was very welcoming. A few situation questions were asked and nothing too difficult, have these prepared and you will be fine.
Interview questions [1]
Question 1
Tell me about yourself
A time we you had a conflict and how it was resolved
I applied in-person. I interviewed at B&Q (Leyton, England) in Mar 2026
Interview
Was quite a smooth and quick interview. A few questions asked such as what do you do in your free time, how would you deal with collegues you don't get along with and so on. Allowed me to ask questions at the end and kept me updated within 2 weeks.
Interview questions [1]
Question 1
Give us a time when you worked with a collegue you didn't get along and does what they want?
I applied online. I interviewed at B&Q in Jan 2026
Interview
45-minute one-to-one interview. I was interviewed by the duty manager. Asked about myself, previous experiences and a few behavioural interview questions. For example, tell me about a time you worked as a team. Tell me about a time you had a conflict and how you resolved it. Tell me a time you worked in a high-pressure situation.
Interview questions [1]
Question 1
Tell me about a time you worked as a team
Tell me about a time you had a conflict and how you resolved it
Tell me a time you worked in a high-pressure situation.
