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      Axon

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      Customer Success Manager Interview

      16 May 2024
      Anonymous interview candidate
      No offer
      Negative experience
      Easy interview

      Application

      I applied through an employee referral. The process took 5 weeks. I interviewed at Axon in Mar 2024

      Interview

      Straight forward. Panel interview had zero structure and direction. All over the place and pretty flat. I think we all lacked relatability and that vibe carried throughout the interview. They seemed to keep it going just for the sake of doing it. Wasn’t surprised when I didn’t get selected. Very surprised since the recruiter was one of the best I’ve ever worked with.

      Interview questions [1]

      Question 1

      If you could be any animal, what would you be?
      1 Answer
      1

      Other Customer Success Manager interview reviews for Axon

      Customer Success Manager Interview

      21 Jan 2026
      Anonymous interview candidate
      No offer
      Negative experience
      Average interview

      Application

      I applied through an employee referral. I interviewed at Axon

      Interview

      I had an overall mixed experience interviewing with Prepared by Axon. The recruiter I worked with was excellent—very responsive, professional, and consistent about keeping me updated on timelines and next steps. Unfortunately, my second interview experience was disappointing. The interviewer (a team leader) joined the call about 30 minutes late. To the recruiter’s credit, they did communicate with me during the delay and kept me informed. When the interview did begin, the tone felt very corporate and transactional. The interviewer seemed somewhat uninterested, and the questions felt more like a scripted checklist than a conversation. This surprised me because I’ve always viewed Prepared as a mission-driven, startup-style team with a lot of passion behind the work. I came into the process with multiple internal references and relevant experience across both public safety and the private sector, including direct experience aligned with the role. The decision was made quickly, and while I understand not being selected, the overall process left me feeling surprised by how little warmth or connection there was throughout the experience. I’ve always supported Prepared’s mission, so I was disappointed that the interview process felt more cold/corporate than collaborative and people-focused. I’ve also heard through the community recently that it feels as if, since joining axon, the company itself has not shown much interest in your average sized PSAP (showing more interest in large agencies only) as well as some questionable quick hires recently with zero experience that leaves the environment feeling more like hire your friend than hire for success. Either way, I really hope this acquisition doesn’t change who prepared is and what they stand for.

      Interview questions [1]

      Question 1

      Why do you want to join Prepared
      Answer question
      1

      Customer Success Manager Interview

      24 Dec 2020
      Anonymous interview candidate
      New York, NY
      No offer
      Negative experience
      Average interview

      Application

      The process took 2 weeks. I interviewed at Axon (New York, NY)

      Interview

      Initial call was with recruiter. Then I had a brief phone call with hiring manager. I then had a 2 hr interview (30 mins each person) with Director, co-workers, and hiring manager again. Had to take behavioral and cognitive assessments. In addition, there was an assignment to be xometed on product adoption. At the conclusion, no feedback was provided. Lots of time spent with company to not receive any feedback. Beware.

      Interview questions [1]

      Question 1

      Basic interview questions such as how would you handle a difficult customer?
      Answer question
      5

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