I applied online. The process took 2 weeks. I interviewed at Apple (Gilbert, AZ) in Mar 2013
Interview
There is an application process, then they will contact you for an interview. When they do you specify mode of communication via the internet. I chose Skype instead of Facetime, which they brought up in the interview. The interviewer was very kind. She told me to relax and it felt like we were just having a conversation. The flow was good, with not very difficult questions.
Interview questions [1]
Question 1
The unexpected question is if I had to help anyone recently with any technical issues?
asked general questions about how you would deal with customers in various scenarios, positive and negative. and then do an example call with the interviewer from start to finish, then various personal questions
Normal behavioral questions interview. Was mostly a conversation and previous experiences that could help with the position. Tell me about a time where... etc. Interviewers were very nice and it was a good experience.
Asked about prior work, current schedule, knowledge regarding subject matter. I didn't get into any informational interview questions until the third interview. The first two interviews were practically all formal greetings and making sure there aren't schedule or schooling conflicts.
Interview questions [1]
Question 1
How capable is your at home environment of catering to an advisor work position