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      American Express

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      Virtual Customer Service Representative Interview

      5 Mar 2019
      Anonymous employee
      Los Angeles, CA

      Other Virtual Customer Service Representative interview reviews for American Express

      Virtual Customer Service Representative Interview

      24 Aug 2018
      Anonymous interview candidate
      Dallas, TX
      No offer
      Accepted offer
      Positive experience
      Difficult interview

      Application

      I applied online. The process took 4 weeks. I interviewed at American Express (Los Angeles, CA) in Feb 2019

      Interview

      Long interview process. After passing online test, you will do an initial interview with a recruiter and if you move forward you will then take part in a video "hire view." Interview consist of many "give an example of a time" questions and role playing scenarios. Be prepared to think of past sales measures and how you've handled difficult clients. Very in depth background check. Be sure dates of all past employments and accurate and verifiable.

      Interview questions [1]

      Question 1

      How would you handle a call where someone wasn't taking full advantage of their benefits?
      Answer question
      2
      Positive experience
      Average interview

      Application

      I applied online. I interviewed at American Express (Dallas, TX) in Aug 2018

      Interview

      the interview process is lengthy, i applied online, and approx couple of weeks later got the hirevue digital interview, another couple of weeks went by and was contacted by hr, then went through to second round, with hiring managers, and told would be contacted within a week, HR gave detailed info about position so now just a wait and see.

      Interview questions [1]

      Question 1

      Describe a situation that you had to deal with a technical problem?
      Answer question
      1

      Virtual Customer Service Representative Interview

      5 Apr 2018
      Anonymous interview candidate
      No offer
      Negative experience
      Difficult interview

      Application

      I applied online. I interviewed at American Express

      Interview

      I have submitted several applications online for virtual positions. Although I am qualified, I do not get an opportunity to interview. I believe it is because I have self identified as a disabled veteran.

      Interview questions [1]

      Question 1

      Unable to get an interview after applying to over 25 positions. Company may have an issue with hiring applicants indicating they have a disability.
      Answer question
      2