They called me and we discussed about my job responsibilities. You may set up a schedule with them on calendar, then they call you. During the call it was very basic, just talking about how Amazon does their customer services through their platform. I asked about potentially switching jobs within Amazon, and they told me no. They are looking for someone who can be in this position for 3-5 years; it will be beneficial if you respond that you're willing to stay for more than a year.